RETURNS & REFUND
We accept returns and exchanges for up to 7 days from the day you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. Please note final sale items cannot be returned or exchanged.
How to return
We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.
Returned items must comply with our returns policy:
·Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
·If an item has a PEAK HOUR security tag or brand tag attached, it must be returned with the tag in its original position.
·Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
·When trying on footwear, please take care not to mark the soles or damage the shoe box.
·Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
·Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label, or you can check the status in My Account under Orders & Returns.
If you are eligible, we may be able to issue your refund as PEAK HOUR credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
DELIVERY TIMES AND COSTS
Orders are shipped via FedEx, DHL, SF Express, depending on the shipping address.
Please allow extra time for orders to be processed during public holidays and promotional periods.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.
Shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces. All relevant delivery options available for your order and to your destination will be displayed at checkout.